Terms and conditions of sale
Updated on October 23, 2026
The “ MY MAISON IN PARIS ” brand (hereinafter “MMIP”) is a joint commercial brand that offers reservations for furnished apartments operated either directly by MMIP or by various other companies. The reservation agreement is entered into not with the brand, but with the company operating the reserved residence (hereinafter “the Service Provider”), whose full name is provided to the Customer at the time of reservation, on the confirmation, and on the invoice for the stay.
The management companies that may serve as the Service Provider for the building in question are as follows: MY MAISON IN PARIS [limited liability company, €20,000 in share capital, SIREN: 827782111, registered with the Paris Commercial Registry, headquarters: 4 rue Quentin Bauchart, 75008]; IRMINGER [simplified joint-stock company, €28,012,725.00 in capital, SIREN: 538622846, registered with the Paris Commercial Registry, headquarters: 17 rue Quentin Bauchart, 75008]; LOUVRE 14 [general partnership, variable capital of €100, SIREN: 851057281, registered with the Paris Court Registry, headquarters: 39 avenue George V, 75008 Paris]; LOUVRE 16 [general partnership, €100 in share capital, SIREN: 851057489, registered with the Paris Court Registry, headquarters: 4 rue Quentin-Bauchart, 75008 Paris].
Marketing and management are handled by MY MAISON MANAGEMENT [SIREN: 848229514, RCS Paris, headquarters: 4 rue Quentin Bauchart, 75008], which is bound to the operating companies by a service agreement. These same companies operate the residences, which consist of furnished vacation rentals and/or hotel units.
MY MAISON IN PARIS :
These General Terms and Conditions of Sale (“the GTC”) define the rights and obligations of the parties in connection with the reservation of furnished apartments (“the Services”) marketed under the brand MY MAISON IN PARIS to consumers (“the Customer”).
These terms apply exclusively to reservations made directly with the Service Provider, that is, on the website www.mymaisoninparis.com, by phone, or by email. Reservations made through an online travel agency or any other platform (Booking, Airbnb, Expedia, etc.) are governed exclusively by the terms and conditions specific to that platform, which the Customer accepts at the time of purchase, subject only to provisions of public policy.
The Customer is required to review these terms before making any reservation. The selection and purchase of a Service are the sole responsibility of the Customer. The Customer’s confirmation of the reservation constitutes acceptance, without restriction or reservation, of these Terms and Conditions in the version in effect on the date of the reservation.
The Service Provider reserves the right to modify these Terms and Conditions at any time, provided that such modifications do not affect reservations that have already been confirmed.
These Terms and Conditions also include the Privacy Policy (Article X) and the Rules of Procedure (Article VI), which the Customer expressly accepts.
The Services consist of hotel-style lodging, including the temporary provision of furnished accommodations along with hotel-style services (such as breakfast, guest reception, provision and maintenance of linens, and cleaning of the premises), for the benefit of transient guests, for short- or medium-term stays not exceeding 30 consecutive nights.
The properties marketed under the brand fall, depending on the building in question, either into the category of furnished vacation rentals or into a hotel operation. Under no circumstances may the Customer use the rented accommodation as their primary residence, whether for personal, family, medical, or professional reasons. The Customer represents and agrees to maintain, for the entire duration of the rental, an actual primary residence at another location, and not to establish domicile at the address of the property, whether for tax or professional purposes. It is prohibited to conduct any commercial or professional activity within the property. The Customer may not invoke the provisions applicable to residential leases, particularly those regarding the right to remain in the premises.
For any stay exceeding the duration specified above, or that does not meet these conditions, a separate contract will be drawn up with the Service Provider and will supersede these Terms and Conditions.
Reservations may be made by the Customer:
The process for reserving one or more apartments includes the following steps:
It is the Customer's responsibility to verify the accuracy of their reservation before confirming it and to immediately report any errors to the Service Provider.
When the Customer selects a Non-Cancelable, Non-Refundable (NANR) rate, the Customer accepts the terms and conditions for that rate through a specific action—separate from the general acceptance of the Terms and Conditions—by checking a designated checkbox before making payment.
Each apartment is reserved for a maximum number of people, as indicated in the property description and confirmed at the time of booking. This number may not be exceeded—even temporarily—for safety and regulatory compliance reasons. The Service Provider reserves the right to deny access to the property to any person exceeding the stated maximum capacity, without compensation or refund.
The prices for booking the Services are shown at the time of booking. They are per apartment, based on the number of people and the dates selected.
Prices are confirmed to the Customer as amounts inclusive of all taxes, in euros, and are valid only for the duration specified at the time of reservation. All reservations are payable in euros, unless otherwise specified on site. Any foreign currency conversion displayed is for informational purposes only and has no contractual value.
The price listed on the reservation confirmation is firm and final. It is not affected by subsequent rate changes: the Customer is not entitled to any refund, discount, or adjustment on the grounds that a different rate—particularly a lower one—might be posted for the same accommodation on another date or during the Customer’s stay.
Unless otherwise specified, additional services (extra housekeeping, extra bed, late check-in, etc.) are not included in the price and will be billed separately according to the current rates.
The tourist tax, required under City of Paris regulations, is included in the listed rate and appears as “included” at the time of booking; the detailed amount, calculated per person per night, is listed on the confirmation and on the invoice on a line separate from the accommodation charges. In accordance with Article L.2333-31 of the General Code of Local Authorities, minors are exempt from this tax.
Prices include the VAT applicable on the date of booking. Any change in the VAT rate, or any modification or introduction of new statutory or regulatory taxes imposed by the competent authorities, will be automatically reflected in the prices on the billing date.
The sale is considered final only after the Service Provider has sent the booking confirmation to the Customer and has actually received payment of the price or, if applicable, the contractually stipulated deposit.
A “group reservation” is defined as any reservation that includes 5 or more apartments at the same time. Group reservations are subject to special terms and conditions (deposit, payment schedule, cancellation policy, and specific guarantees) that must be communicated and accepted in writing prior to confirmation. In the absence of such special terms and conditions, these General Terms and Conditions of Sale apply.
Pursuant to Article L.221-28, paragraph 12, of the Consumer Code, the Customer does not have the right of withdrawal provided for in Article L.221-18 of the same code, as this right is excluded for contracts relating to lodging services to be provided on a specific date or during a specific period.
The specific terms and conditions of the reservation outline the cancellation and modification policies. For each stay, the Customer may choose from the following rates:
Flexible Rate — free cancellation up to 5 days before the arrival date.
Non-cancellable, non-refundable (NANR) rate.
The rate names and cancellation policies displayed in the booking engine and in confirmation emails strictly follow the names listed above.
When permitted by the specific terms of the reservation, cancellations or changes may be made by email or by phone with the Service Provider. The date of receipt of the request shall be deemed the effective date.
In the event of cancellation by the Service Provider, a full refund of the amounts paid will be issued, without prejudice to the Client’s right to seek compensation for any damages incurred. The above pricing terms, including the NANR rate, do not preclude the consequences of a force majeure event as defined in Article 1218 of the Civil Code.
In the event of an interruption of the stay or early departure at the Guest’s initiative, for any reason whatsoever, no refund will be issued for unused nights.
Unless otherwise expressly stated, the apartments are available starting at 4:00 p.m. on the day of arrival. The Guest must vacate the apartment by 11:00 a.m. on the day of departure. Failure to do so will result in the Guest being charged for an additional night at the current published rate.
A partial cancellation is defined as any change, initiated by the Customer, to the date, length of stay, or type of apartment or residence compared to the originally confirmed reservation.
Since rates are on a sliding scale based on the length of stay, any change to the length of stay may result in a change in the rate. If the length of stay is shortened, the Service Provider may refuse the change and retain the total amount confirmed at the time of the initial reservation. If the length of stay is extended, the extension is subject to the Service Provider’s approval and availability; the new rate applies only to the additional nights, effective from the date of the request, and is not retroactive.
In addition to any possible fare change, a partial cancellation is subject, where applicable, to the same penalties as a total cancellation, as provided for in Article 3.2, depending on the selected fare and the date of the request. The NANR fare remains non-changeable under the conditions set forth in Article 3.2.
The price is payable in full in cash on the day of the reservation, in accordance with the terms specified in Article II, unless special conditions apply to group reservations.
Online payments are processed by the Provider’s partner payment service provider in a secure environment that complies with the PCI-DSS standard. Accepted payment methods include Visa, Mastercard, and American Express credit cards, as well as any other methods expressly mentioned at the time of booking.
The Customer enters their banking information directly into the payment provider’s secure interface. This data does not pass through the Provider’s systems and is not stored by the Provider.
In accordance with the European Payment Services Directive, transactions are subject to strong cardholder authentication (3-D Secure). The payment card may be declined for various reasons (card blocked, spending limit reached, data entry error, authentication failure). In such cases, it is the Customer’s responsibility to contact their bank or provide an alternative payment method to confirm their reservation.
The Service Provider reserves the right, in the event of non-compliance with the payment terms, to suspend or cancel the provision of the Services and to suspend the performance of its obligations.
Prior to arrival, during online check-in, the Guest must provide a valid form of identification and a credit card imprint for security purposes, fraud prevention, and regulatory compliance. This imprint serves as a security deposit. Card information is retained for a maximum of ninety (90) days from the end of the stay and is then automatically deleted.
The Customer is solely responsible for selecting the Services and the reserved accommodation, as well as for ensuring that they meet the Customer’s needs.
The Customer is solely responsible for the accuracy of the information provided in connection with the reservation and bears full responsibility for any provision of incorrect or fraudulent information.
Pursuant to Article R.611-42 of the Code on the Entry and Residence of Foreign Nationals and the Right of Asylum, guests who are foreign nationals must complete an individual police registration form. This form is completed online prior to arrival, during the check-in process. The forms are retained for six months and then destroyed.
The Guest is liable for any damage, deterioration, or vandalism resulting from the occupancy of the premises, whether caused by the Guest or by persons under the Guest’s care, including damage to the property and equipment in the apartment and common areas, as well as to the Internet connection provided.
In the event of damage, loss, theft of equipment, excessive soiling, or failure to comply with the rules of use, the Service Provider may bill the Customer for restoration costs—whether resulting from intentional or unintentional acts—determined based on the damage observed and, as a guideline, according to the schedule attached hereto. To this end, the Customer expressly authorizes the Service Provider to charge the corresponding amount to the credit card on file provided at check-in, after the damage has been verified, following prior written notice to the Customer accompanied by supporting documentation, and upon the expiration of a 7-day period allowing the Customer to submit any comments. This charge is without prejudice to any additional action for compensation for damages.
No Smoking. Smoking is strictly prohibited in the apartments and on the premises (common areas, entryways, stairwells, elevators). Any violation will result in a flat-rate restoration fee of at least €250, covering, in particular, cleaning, deodorization, and, if necessary, replacement of linens, without prejudice to higher costs if the damage found exceeds this amount.
Since the business is of a hotel-related nature, the Service Provider’s liability for theft, loss, or damage to personal belongings brought by the Customer is governed by the terms and limits set forth in Articles 1952 through 1954 of the Civil Code. Since the apartments have neither a front desk nor permanent security personnel, nor a safe available to the Customer, the Customer is advised not to leave any valuables in the apartments and to ensure that all entrances are locked.
The Guest agrees to comply with French laws and regulations and to use the apartment reasonably and peacefully. Any use of the premises for illegal purposes or in violation of public order and morality is strictly prohibited, including, but not limited to, the possession, use, or trafficking of narcotics; pimping; human trafficking; or any activity related to organized crime.
Any breach shall result in the immediate termination of the stay, without compensation or refund, and the Customer’s immediate departure. The Customer remains solely liable, both civilly and criminally, for any offenses committed and indemnifies the Service Provider against any resulting consequences. The Service Provider reserves the right to report the matter to the appropriate authorities and to provide them with the required information.
The reservation is made in the guest’s name. The Guest may not transfer, lend, or sublet the accommodation to a third party for any reason whatsoever, whether for free or for a fee. The accommodation must be occupied by the person or persons named at the time of reservation.
Pets are not allowed. The Guest agrees not to use the Wi-Fi network to reproduce or make available copyrighted works without authorization, or to access illegal content, and agrees to comply with the internet service provider’s security policy. Any behavior contrary to public decency and public order will result in the Service Provider asking the Guest to leave the premises immediately, without compensation or refund.
The apartments are not part of a vacation and recreation center as defined by applicable regulations and are not suitable for accommodating minors under the age of 18 who are not accompanied by their legal guardian. The Service Provider reserves the right to deny access to the accommodation or to cancel the reservation at any time prior to the start of the stay if it appears that the accommodation is intended to house minors who are not accompanied by their legal guardian. Such a cancellation does not entitle the guest to a refund of any amounts already paid.
A set of house rules, specifying the rules for using the apartment and common areas, is attached to these Terms and Conditions and provided to the Customer during the online check-in process prior to the stay. The Customer agrees to comply with these rules and to ensure that all occupants do the same. Since the apartments are located in residential buildings, the Customer is also required to comply with the building’s condominium rules, particularly regarding noise levels and the use of common areas.
The Customer is expressly informed that the properties marketed under the MY MAISON IN PARIS brand do not have a physical front desk. The entire process is conducted online: check-in, submission of identification and a copy of the credit card, provision of instructions and details for self-check-in, as well as assistance during the stay, are all handled online and remotely. The Customer has access to a remote contact channel, the contact information for which is provided with the reservation confirmation.
The parties shall not be held liable if the failure to perform or the delay in performing any of their obligations results from a force majeure event as defined in Article 1218 of the Civil Code.
If the reserved apartment is unavailable, for any reason whatsoever, the Service Provider will offer the Customer an apartment of at least equivalent category and capacity within its residences or, failing that, in an establishment of at least equivalent category in Paris. When the unavailability is not attributable to the Customer, any costs resulting from price differences and transfer fees shall be borne by the Service Provider. If no acceptable solution is reached, the unused nights will be refunded, without prejudice to the Customer’s right to seek compensation for damages under general law, except in cases of force majeure.
Any complaint regarding the performance of the Services must be submitted to MY MAISON IN PARIS ’s customer service department as soon as possible after the event giving rise to the complaint occurs:
In order for the complaint to be processed, it must include the reservation number, the residence in question, the dates of the stay, and a detailed account of the facts, and must be accompanied by any relevant supporting documentation.
The Service Provider agrees to acknowledge receipt of the complaint and to provide a reasoned response within thirty (30) days of receiving it.
In accordance with Articles L.611-1 et seq. and L.616-1 of the Consumer Code, the consumer-customer has the right to seek the assistance of a consumer mediator, free of charge, for the amicable resolution of any dispute between the customer and the Service Provider.
MY MAISON IN PARIS has designated the Tourism and Travel Ombudsman for this purpose; the Ombudsman’s contact information is as follows:
MTV Médiation Tourisme Voyage — CS30958 — 75383 Paris cedex 08 — www.mtv.travel
The Customer may refer the matter to the Ombudsman after first submitting a written complaint to customer service in accordance with the terms set forth in Section 9.1, and if no satisfactory response is received within sixty (60) days of the submission of that complaint.
Submitting a case to the Ombudsman is free of charge for the Customer. It must be done within a maximum of twelve (12) months from the date of the written complaint sent to the Service Provider; otherwise, the request will be deemed inadmissible.
The procedures for filing a complaint, the request form, and the mediation charter are available at www.mtv.travel. Filing a complaint with the Mediator suspends the statute of limitations for the duration of the mediation process. Mediation is not mandatory for the Client, who retains the right at any time to bring the matter before the competent court under the conditions set forth in Article IX, including in the event that mediation fails or the Client rejects the solution proposed by the Mediator.
Personal data is collected and processed in accordance with Regulation (EU) 2016/679 of April 27, 2016 (GDPR) and Law No. 78-17 of January 6, 1978, as amended. The data controller is the co-contracting operating company (see “Service Provider Information”), which can be contacted at contact@mymaisoninparis.com - 4 rue Quentin Bauchart, 75008 Paris.
Purposes and Legal Bases for Data Processing:
The data is intended for the Service Provider’s authorized internal departments and its processors acting on its instructions, including its hotel management system provider, its distribution manager, its customer communication solution provider, and its payment service provider. These processors are bound by contractual obligations in accordance with Article 28 of the GDPR.
Retention Periods. Reservation data is retained for the duration of the contractual relationship and then archived for the duration of the applicable statutory limitation periods. Marketing data is retained for three years from the date of the last contact. Credit card data is retained for ninety (90) days after the end of the stay, after which it is automatically deleted; individual insurance policy records are retained for six months.
Recipients: Authorized internal departments and subcontractors acting on instructions (management system provider, distribution manager, customer communication solution provider, payment service provider), bound by commitments in accordance with Article 28 of the GDPR.
Transfers outside the European Union. Where applicable, data transfers to third countries are governed by the appropriate safeguards set forth in Chapter V of the GDPR.
Customer Rights. The Customer has the right to access, correct, delete, restrict the processing of, object to, and transfer their data, as well as the right to provide instructions regarding the disposition of their data after their death. These rights may be exercised by contacting contact@mymaisoninparis.com, upon verification of the Customer’s identity.
The Customer also has the right to file a complaint with the French Data Protection Authority (CNIL), 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, www.cnil.fr.
These Terms and Conditions are governed by French law.
Any dispute relating to their performance, the reservation of one or more apartments, or the provision of additional services shall be brought before the competent French courts.
Pursuant to Article R.631-3 of the Consumer Code, the consumer-customer may, at his or her discretion, bring a claim before either one of the courts with territorial jurisdiction under the Code of Civil Procedure or the court of the place where he or she resided at the time the contract was concluded or the harmful event occurred.
These Terms and Conditions are written in French. In the event of a translation into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.
The Customer acknowledges that, prior to making a reservation and entering into the contract, he or she was provided, in a clear and understandable manner, with these Terms and Conditions and all the information listed in Article L.221-5 of the Consumer Code, including, in particular:
In accordance with Article L.213-1 of the Consumer Code, when a reservation is made electronically and involves an amount equal to or greater than 120 euros, the Service Provider shall archive the written record of the contract for a period of ten (10) years from the date of service completion and shall ensure that the Customer has access to it at any time during that period.
Welcome to My Maison In Paris.
Our apartments have been carefully designed and furnished to offer each of our guests a comfortable, elegant, and impeccably maintained setting.
The purpose of these rules is to maintain the quality of the apartments, their amenities, and the common areas, as well as to ensure the comfort and safety of all our guests.
By staying in an apartment at My Maison In Paris, each guest agrees to abide by these rules and to use the premises and equipment made available to them in a normal, careful, and responsible manner.
The apartments are available starting at 4:00 p.m. on the day of arrival.
They must be checked out by 11:00 a.m. on the day of departure, unless otherwise agreed upon in advance by My Maison In Paris.
A luggage storage service is available before check-in and after check-out, allowing guests to drop off their luggage before taking possession of their apartment or after vacating it, all on their own.
Upon departure, the apartment must be left in a condition consistent with normal, respectful use of the premises.
Trash must always be placed in the trash cans provided for that purpose.
Restrooms should be used properly and left in a clean and orderly condition after use.
Dirty dishes should be placed in the dishwasher.
Guests are asked to keep the apartment reasonably clean throughout their stay.
Under no circumstances may walls, doors, or other surfaces be written on, drawn on, marked, or intentionally soiled—including with pens, markers, pencils, cosmetics, or food.
It is strictly prohibited to flush any object, product, or material down the toilet or into drains that could clog or damage them.
My Maison In Paris 's apartments feature furniture, materials, and decorative elements that must be handled with care.
Furnishing fabrics—including curtains, sheers, armchairs, sofas, rugs, cushions, and throws—must be protected from stains, tears, burns, or snags.
Curtains, sheers, and blinds must be handled with care and only using the devices provided for that purpose.
Furniture should be used with care to preserve the materials and finishes. In particular, you should:
You are not permitted to move heavy furniture or change the layout of the apartment without prior authorization.
Wall sconces and reading lamps are to be used exclusively as light fixtures. Do not hang any clothing, bags, towels, or other objects from them.
Equipment attached to walls, floors, or furniture must be handled with care. This includes, in particular, toilet paper holders, toilet brush holders, toilet seats and lids, curtain rods, curtains, sheers, blinds, windows, handles, and decorative items.
It is prohibited to dismantle, move, or modify any fixed equipment.
Remote controls, keys, kitchen appliances, decorative items, and, more generally, all items in the apartment are the property of My Maison In Paris and must remain in the apartment upon checkout.
Any loss, breakage, or damage may result in a charge.
Household appliances must be used for their intended purpose.
Only detergents that are suitable and specifically designed for the appliances in question should be used in the dishwasher and washing machine.
In particular, it is prohibited to use regular dish soap in the dishwasher or any product not intended for use in the dishwasher.
If you have any questions about how to use a piece of equipment, please contact My Maison In Paris before handling it.
For critical safety reasons, it is strictly prohibited to block, cover, remove, or disable smoke detectors.
Exhaust vents, mechanical ventilation systems, ventilation grilles, and air conditioning units must never be blocked, covered, or obstructed.
Smoking and vaping are strictly prohibited in the apartments and in the indoor areas of the facility.
To minimize the risk of fire, the use of candles, scented candles, incense, or any other device that produces an open flame is strictly prohibited in the apartments.
It is prohibited to hang or drape laundry, towels, clothing, or any other items from the windows, railings, or exterior walls of the building.
Windows, blinds, and window coverings should be handled with care.
My Maison In Paris is committed to minimizing unnecessary energy consumption.
Guests are asked to use the facilities responsibly during their stay.
When leaving the apartment, you should, in particular:
The guest is liable for any damage, deterioration, or loss that occurs during their stay if it results from their own actions or those of the people occupying the apartment under their supervision.
Any defects or damage noted upon arrival must be reported immediately to My Maison In Paris.
Similarly, any breakage or damage that occurs during your stay must be reported as soon as possible so that it can be addressed.
Damage that exceeds normal wear and tear resulting from occupancy of the apartment may result in the tenant being billed for the costs associated with repairs, special cleaning, or replacement of the affected item.
Items or equipment missing at the time of departure may also be billed.
An indicative schedule of costs for repairs, replacements, and damage is provided in Appendix 2.
The cleaning normally required after a stay is included in the standard terms and conditions for occupancy of the apartment.
However, if the condition of the apartment at the start of the rental period clearly exceeds what would result from normal and customary use of the premises, My Maison In Paris may charge for one or more additional cleanings necessary to restore it to its original condition.
This includes, in particular, situations requiring an unusually long cleaning time, the removal of large stains, the disposal of an excessive amount of waste, or the restoration of parts or equipment left in an unusually dirty condition.
Rate Schedule for an Additional Household
If the condition of the apartment requires multiple service calls, additional service calls may be billed.
Specific services required due to particular damage—such as professional stain removal, carpet or sofa cleaning, treatment of a persistent odor, specialized restoration, etc.—may be subject to an additional charge corresponding to the cost of the service.
Adherence to these rules allows My Maison In Paris to maintain the quality, comfort, and level of upkeep of its apartments.
Any breach that results in damage, loss, a technical intervention, or special cleaning may be billed in accordance with the terms and conditions applicable to the stay and the indicative fee schedule set forth in Appendix 2.
Parties and Events. Organizing parties, gatherings, receptions, or any other events that bring together more people than the number of occupants specified at the time of booking is prohibited in the apartments as well as in the common areas. The accommodations are intended strictly for residential and personal use, excluding any use for parties, events, commercial purposes, or professional activities.
Maximum number of occupants. The number of people staying in the apartment may not exceed the maximum capacity indicated in the property description and reiterated at the time of booking, even on a temporary basis. Failure to comply with this limit entitles My Maison In Paris to request that any excess occupants leave and, in the event of refusal, to terminate the stay in accordance with the terms set forth in the general terms and conditions of sale.
Outside Visitors. The Guest remains responsible for any person they invite into the apartment. Outside visitors are permitted only on an occasional basis, subject to compliance with these rules, the maximum occupancy of the unit, and the peace and quiet of the neighborhood. No unregistered person may spend the night in the apartment without the prior consent of My Maison In Paris. The Guest is responsible for ensuring that their visitors comply with these rules.
Noise Disturbances and Respect for Neighbors. Since the apartments are located in residential buildings, the Guest agrees to maintain a quiet environment for the neighborhood at all times and to avoid any noise or behavior that might disturb other occupants of the building, including loud music, raised voices, and noisy movement. Particular care is required between 10:00 p.m. and 8:00 a.m., during which time all noise must be kept to a minimum so that it is not audible from neighboring units.
Common Areas. The Customer and their visitors must use the common areas (lobbies, hallways, stairwells, elevators, courtyards) with care and discretion. It is prohibited to loiter, store items, make noise, or obstruct access in these areas. The Customer must comply with the posted notices in the building and the condominium rules.
Penalties. In the event of a breach, including but not limited to causing a disturbance to the neighborhood or hosting a party, My Maison In Paris may intervene to put an end to the disturbance and, if it persists or recurs, terminate the stay immediately, without compensation or refund, in accordance with the terms set forth in the general terms and conditions of sale, without prejudice to the billing of restoration costs and compensation for any damages caused.
Policy. During the stay, the Guest is entitled to undisturbed use of the apartment. My Maison In Paris agrees not to enter the apartment without a legitimate reason and, except in an emergency, without prior notice to the Guest.
Immediate access in case of an emergency. As an exception, My Maison In Paris, its agents, or any authorized representative may enter the apartment immediately and without prior notice in the event of an emergency or necessity, including: a risk to the safety of persons or property (fire, gas leak, water damage, disaster); triggering of an alarm or detector; the need to prevent or stop damage affecting the apartment, neighboring units, or the building; or an order from a competent authority. In these situations, access is limited to what is necessary to address the emergency, and the Client will be notified as soon as possible.
Scheduled Non-Emergency Access. In non -emergency situations, a service call may be necessary, particularly for maintenance or repairs, a technical inspection, or at the Customer’s request. In such cases, My Maison In Paris will notify the Customer in advance by an appropriate means (email or phone) and agree on a reasonable time slot with the Customer, taking the Customer’s schedule into account. The Client agrees not to obstruct, without legitimate cause, any work necessary for the maintenance or upkeep of the residence.
Services Provided at the Customer’s Request. When a service is provided in response to a request from the Customer (support, troubleshooting, service), the Customer is deemed to have consented to the corresponding access, under the terms agreed upon at the time of the request.
This fee schedule outlines the main charges that may apply when damage, breakage, loss of an item, or improper use is detected.
With regard to damage or deterioration, consideration will be given to their nature and the circumstances under which they occurred, in particular to determine whether they resulted from an accident or from negligence in the use of the premises or equipment. This assessment does not apply to missing, lost, or unreturned items or equipment.
The amounts may correspond, as appropriate, to the cost of cleaning, repair, replacement, supply, and/or necessary service.
When no flat rate is specified in the schedule, the amount billed will correspond to the reasonable cost necessary to repair or replace the item in question.
