FAQ My Maison in Paris

Yes, until 5:00 p.m. Paris time on the day of your arrival. After that time, we can no longer guarantee that the apartment will be ready in the best possible condition. So if you're reading this at the airport: hurry up!

It's easy once you get the hang of it. Set your screen brightness to maximum, display the 9 small QR codes without zooming in, hold your phone vertically 5–10 cm from the turntable, aiming at the bottom, wait 2–3 seconds—and “Welcome” will appear. If you can't get it to work, don't panic: the link with the remote-open buttons works with just one click. And if things really get complicated, our team will respond within a few minutes.

It all happens even before you set down your suitcase. After booking, you’ll receive an email asking you to complete your information online. The day before your arrival, around 8 p.m. Paris time, you’ll receive your two access methods: a QR code to scan at the door, and a link with remote-opening buttons you can use on your phone. These two digital keys give you access to the building, your apartment, and the luggage storage area. On the day of your arrival, you can arrive whenever you like starting at 4 p.m., unlock the door with your phone, and you’re home.

We won't be able to send you your login credentials until you've filled out the information form—this is a required step. Be sure to check your spam folder if you can't find our email. And if you're having trouble, give us a call or send us a WhatsApp message, and we'll sort it out quickly.

Before 11 a.m. If you'd like to check out later, it depends on our schedule—we'll do our best, but we can't guarantee it. In any case, luggage storage remains available after 11 a.m. so you can enjoy Paris until the very last moment.

We can't guarantee access to the apartment before 4:00 p.m., but if your apartment is ready earlier, we'll let you know. In any case, you can drop off your luggage in our luggage storage area as soon as you arrive and head out to explore Paris. At Invalides, you can also enjoy the gym and the rooftop (open from 9:00 a.m. to 6:00 p.m.) while you wait.

Directly on our website, mymaisoninparis.com. It’s the only platform where you’ll find our best price guarantee—on average, 15% cheaper than on Booking, Expedia, or Airbnb. It’s also the most reliable way to receive all your access information right away, since third-party platforms don’t always share your contact information with us.

This is a requirement for all tourist accommodations in France hosting foreign travelers. It takes us two minutes to fill it out online—and it allows us to send you your access information right away. No completed form, no access information sent: it’s as simple as that.

That's because we have several apartments in each category, and we assign them based on the overall arrival schedule. It's exactly like at a hotel, where you're assigned your room upon arrival. The good news is that you'll receive all your information the day before, around 8 p.m., so you'll know exactly where you're going before you arrive.

The day before your arrival, around 8:00 p.m. Paris time—provided you have completed the online information form sent to you at the time of booking. At that time, you will receive your QR code, your remote access link, and all the practical information about your apartment and building.

One night. There is no minimum stay required.

Our flexible rate allows you to cancel for free up to 5 days before your arrival. After that, fees apply based on the terms you selected at the time of booking. We also offer a non-refundable rate, which is generally more affordable.

Yes, our apartments are listed on these platforms. But you’ll pay more there—they charge high commissions that we can’t absorb. By booking directly on our website, you’ll avoid these fees, get the best rate, and enjoy direct communication with our team from your very first email.

Our hospitality managers are on-site from 9 a.m. to 6 p.m. — to provide personalized service if you’d like, or simply if you need anything. You can also reach us at any time by phone or WhatsApp — the button is right on our website’s homepage.

No. Our hospitality managers leave the buildings at the end of the day. At night, our apartments operate completely independently—that’s the very essence of our concept. If needed, our emergency hotline is available: dial +33 1 40 70 60 00 and press 5 (available from 7:30 p.m. to 9:00 a.m.). Our buildings are also equipped with video surveillance cameras in all common areas for everyone’s safety.

The Wi-Fi passwords for your apartment are posted in a frame at the entrance or in the living room. Each apartment has its own network. If you can't find the frame, please contact us.

Yes, in every apartment, at all of our locations. You can control it with the remote or the wall-mounted control panel, and there are instructions in the apartment if you have any questions.

Yes— Invalides our most fully equipped location. In addition to the apartment, you have access to a gym with a locker room and a rooftop terrace with a view of Paris, open from 9 a.m. to 6 p.m. You can gain access using your QR code, just like for the apartment.

From studio apartments for two people to 3-bedroom units for 8 people (thanks to the sofa bed). The full range is available on our website, along with floor plans and photos of each layout.

Most are queen-size (160 × 200 cm). There are a few exceptions in Montmartre Sentier that are 160 × 190 cm. Some beds in Invalides king-size (180 × 200 cm). If the bed size is important to you, please specify this when making your reservation.

A complete welcome pack awaits you upon your arrival: coffee, Kusmi Tea teas and herbal teas, CODAGE shower gel and conditioner, laundry and dishwasher tablets, trash bags, sponges, and dish soap. Everything you need to be self-sufficient from the very first moment—without having to rush out to run errands as soon as you arrive.

Everything you need to feel at home. In the living room: a sofa bed (except in studios for two people), a coffee table, and a dining table. In the kitchen: dishwasher, Nespresso coffee machine, kettle, refrigerator, combination microwave oven, juicer, toaster, and all kitchen utensils. In the apartment: a washer-dryer, a steamer, a hair dryer, high-quality sheets and towels, blackout curtains for sleeping in complete darkness, remote-controlled air conditioning and heating, a Marshall Bluetooth speaker, a TV in the living room and in each bedroom, and high-speed Wi-Fi—the login details for which are displayed in a frame at the entrance or in the living room. Upon arrival, a welcome pack will be waiting for you in the apartment—see details below.

Yes: travel crib with sheets and a baby comforter, high chair, child-sized dishes, and a baby bathtub—all available upon prior request. Please be sure to let us know when you make your reservation or before you arrive.

Yes. Each apartment is equipped with a Marshall Bluetooth speaker—to set the mood as soon as you arrive or to liven up evenings with family or friends.

No, there is no daily housekeeping—this is part of our commitment to providing a “home-away-from-home” experience, where you won’t be disturbed every morning. The apartments are thoroughly cleaned after each guest departs and before each new arrival. If you’d like a cleaning during your stay—whether light or thorough—it’s possible with 48 hours’ notice; please coordinate this with our hospitality managers based on your availability (for an additional fee). End-of-stay cleaning is always included.

You can order the following when you make your reservation or during your stay: breakfast delivered every morning, a welcome fridge (a basket of exceptional products waiting for you upon arrival), a French cheese platter, champagne, a birthday package (cake + champagne), flowers, or housekeeping during your stay. You can order everything online when you make your reservation or by contacting us via email or WhatsApp during your stay.

Yes, of course. Just send us an email, give us a call, or send us a WhatsApp message. Please let us know in advance so we can ensure we're available.

Yes, and it’s a real Parisian breakfast. Delivered between 7:30 a.m. and 8:00 a.m. right to your door: a selection of breads and pastries fresh from the ovens of Paris’s best bakeries (Brigat’ & The French Bastards), served with fruit juice, butter, and jam by Alain Milliat. €21 per person. Order when you make your reservation or by 6:00 PM the day before. Coffee and tea will already be in the apartment when you arrive—whether or not you’ve ordered breakfast.

It's actually one of our best listings. Our apartments range from studios to three-bedroom units and can accommodate up to eight people thanks to the sofa bed. All living rooms are designed to make you feel right at home together: sofa, coffee table, and large dining table. The fully equipped kitchen saves a lot of time and money on meals. And the flexibility of the schedule—no more waiting for anyone at the front desk—really changes family life.

Exactly. You all stay together in the same apartment rather than in separate rooms. You share a living room in the evenings and a kitchen in the mornings, and you experience your stay as a true shared experience—not just as neighbors down the hall. And it’s often cheaper than booking several hotel rooms in the same neighborhood.

My Maison in Paris is a new way to stay in Paris. It’s neither a hotel nor a traditional Airbnb: you’ll have an entire apartment to yourself—with a living room, kitchen, and separate bedroom(s)—in a building that accommodates only travelers. You manage everything at your own pace, check in whenever you like using your digital code, and if you need anything, our team is here to help. It offers the comfort and reliability of a professional service, with the character and independence of a real Parisian apartment.

It all depends on what you're looking for. If you want to be within walking distance of the Eiffel Tower and enjoy a quiet, upscale atmosphere, the neighborhoods in the 7th arrondissement (Invalides Champ de Mars) are perfect for you. If you like being right in the heart of Paris with everything within easy reach, the Louvre ideal. If you’re looking for modern-day Paris—trendy spots, restaurants, and nightlife— Sentier a great choice. And if you dream of authentic, bohemian Paris, Montmartre one-of-a-kind… but it’s a lively neighborhood with a bustling nightlife. It’s perfect for partygoers, but not so much for very young children or early sleepers.

In a hotel, you get a room. Here, you have an entire apartment to yourself: a living room with a sofa, coffee table, and dining table; a fully equipped kitchen where you can make coffee or cook if you feel like it; a washing machine so you can travel light; and one or more bedrooms, depending on the layout. No anonymous hallways, no need to go through a front desk, no breakfast at set times. You enter your apartment directly using your code, whenever it’s convenient for you. And if you need assistance, our team is available on-site during the day and can be reached at any time by phone or WhatsApp.

The main difference is the building itself. Most Airbnb rentals are located in buildings where permanent residents and travelers live side by side—which can lead to neighborhood tensions and experiences that vary greatly from one apartment to another. At My Maison in Paris, every building is entirely dedicated to travelers. The result: tasteful, cohesive decor; amenities designed with your stay in mind; and, above all, a truly professional team behind the scenes—not a private individual who’s unreachable on the night of your arrival.

Our apartments are built to last. With a washer-dryer, a fully equipped kitchen, and comfortable living spaces, you’ll be just as comfortable staying for a week as you would for a month. For stays of one week or longer, we may offer discounted rates—please contact us directly.

It depends on the address:

Sentier No elevator.

Champ de Mars Elevator starting on the 1st floor (one flight of stairs from the entrance).

Montmartre elevator in Building 3; half-floor freight elevator in Building 1.

Louvre Invalides Elevators serving all floors (except the Karaoke Apartment atInvalides, which is one floor below).

→ If you have any special needs—such as limited mobility, a stroller, or large suitcases—please let us know when you make your reservation, and we'll accommodate you.

For anyone who wants to experience Paris rather than just pass through it. Families looking for space and a kitchen to make homemade breakfasts. Couples who want an apartment with character, not a standard hotel room. Friends who want to share a genuine taste of Parisian life under one roof. Business travelers who appreciate being able to check in right away and work in a real living space. And everyone who, once they’ve tried the apartment, never wants to go back to a hotel.

Five locations, five atmospheres:

Invalides 149 rue de Grenelle, 75007. Elegant Greater Paris, just a stone's throw from the Musée d'Orsay and the Invalides.

Champ de Mars 2 rue Duvivier, 75007. The Eiffel Tower within walking distance; the Aligre Market in the morning.

Louvre 14 rue Coquillère, 75001. The geographical heart of Paris, equidistant from everything.

Sentier 6 Rue Saint Spire, 75002. Creative and trendy Paris, between the Marais and the Grands Boulevards.

Montmartre 1–3 Cité Véron, 75018. A flower-filled cul-de-sac that was once home to Prévert and Boris Vian, right next to the Moulin Rouge.

→ Find a map of all our locations on the "Locations" page of our website.

No, they're included in the listed price. What you see when you book is what you pay—nothing more, unless you add à la carte services during your stay.

Visa, Mastercard, American Express, Apple Pay, and Google Pay—all are accepted through our secure booking engine.

No, we do not require a security deposit at any of our locations. Our apartments are living spaces designed to be shared in a respectful manner: without disturbing the neighbors and without parties. We trust our guests—and in return, we expect everyone to take care of the apartment as if it were their own. In the event of any damage, we reserve the right to charge the cost of repairs to the credit card provided at the time of booking. Our buildings are equipped with security cameras in the common areas.

Dial +33 1 40 70 60 00 and press 5—our emergency service is available from 7:30 p.m. to 9:00 a.m. For life-threatening emergencies: fire department (18), SAMU (15), police (17).

No, unfortunately, we do not allow pets in our apartments.

Each building has a luggage storage area that you can access upon arrival before 4:00 p.m. and upon departure after 11:00 a.m. using your QR code or remote access link:

For Invalides luggage storage in the basement.

Montmartre Luggage storage in the basement.

Sentier Luggage storage on the ground floor.

Champ de Mars luggage storage on the 1st floor.

Louvre Luggage storage on the 1st floor.

No—smoking is prohibited inside the apartments, including at the windows, and in common areas. Ashtrays are available at the building entrances and in outdoor areas.

Look for the main circuit breaker near the front door—it must be in the "on" position for everything to work. If the problem persists, call us at +33 1 40 70 60 00.

Our apartments are shared living spaces where we strive to be considerate of one another: no parties, no noise disturbances, and no behavior that might disturb other residents of the building. Our buildings are equipped with video surveillance cameras in the common areas. In the event of damage or a clear violation of these rules, we reserve the right to charge the cost of repairs to the credit card provided at the time of booking.