FAQ My Maison in Paris

Check-out must take place before 11 a.m. to allow our cleaning teams to prepare the apartments thoroughly for the next guests.

Apartments are available from 4pm. Our self-service check-in system means you can arrive at any time. If you'd like a personalized welcome, our hospitality managers are on hand until 6pm. If you arrive before 4pm, you can leave your luggage in our luggage room.

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If all online arrival formalities are completed before your arrival, a QRcode will be sent to you the day before and the day of your arrival, at around 8pm (Paris time). It will serve as your digital key throughout your stay, until 11am on the day of your departure. This QR code also gives you access to the luggage room.

Make sure you have checked in online before your arrival by filling in the information form sent by email at the time of booking.

Check your spam folder to make sure the e-mail containing your access details is not there.

You can also contact us by e-mail at contact@mymaisoninparis.com, by phone at +33 1 40 70 60 00 or whatsapp during the day, or only by phone at +33 1 40 70 60 00 key 5 (emergency service) in the evening.

We cannot guarantee access to the apartments before 4pm, but we will inform you if your apartment is ready earlier. However, you will have access to our luggage room, where you can leave your belongings while you wait for check-in.

In our My Maison in Paris Invalides building, you can also access the gym and changing room, and the roof-top (open from 9 a.m. to 6 p.m.).

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We cannot guarantee a late check-out after 11am, as this depends on our booking schedule. However, you will have access to our luggage room from 11 a.m., where you can leave your belongings and make the most of your last day.

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We have several apartments in the same category, and the allocation of apartments depends on the booking schedule. Apartments can therefore only be allocated to you the day before your arrival. However, this is no different from a traditional hotel, where you receive your key on the day of arrival.

If all online arrival formalities are completed before your arrival, you will receive an e-mail the day before (around 8pm Paris time) and on the day of your arrival, containing your check-in information and your QR code, which will serve as a digital key to access the building, your apartment and the luggage room.

It's also the same QR code to access theInvalides gym and roof-top during opening hours.

If all the online arrival formalities are completed before your arrival, check-in is carried out autonomously, thanks to the information and access sent to you the day before your stay. Our hospitality managers are on hand from 9 a.m. to 6 p.m. should you require a personal welcome or any other assistance. We do not have a physical reception, but you can contact us at any time by e-mail at contact@mymaisoninparis.comor by telephone on +33 1 40 70 60 00 or whatsapp.

Yes, we can provide you with everything you need to welcome your baby: cot (with baby sheets and comforter), baby chair, baby-friendly crockery and baby bath.

Each apartment has its own Wi-Fi network and password, which you'll find displayed in a frame at the entrance or in the living room of your apartment.

Our apartments are fully equipped to offer you all the comforts of home. You'll find a living room with sofa bed (except in the studios for two people, which only have a double bed), as well as a fully equipped kitchen with dishwasher, Nespresso coffee machine, kettle, fridge, combined microwave oven, juicer and toaster. All necessary kitchen utensils are also provided. You'll also find a washing machine-dryer, steamer and hairdryer. We provide high-quality sheets and towels, as well as a welcome pack for your first few days, including coffee, tea, herbal tea, machine tablets, shower gel and shampoo from CODAGE.

Our apartments are fully equipped to offer you all the comforts of home. You'll find a living room with sofa bed (except in the studios for two people, which only have a double bed), as well as a fully equipped kitchen with dishwasher, Nespresso coffee machine, kettle, fridge, combined microwave oven, juicer and toaster. All necessary kitchen utensils are also provided. You'll also find a washing machine-dryer, steamer and hairdryer. We provide high-quality sheets and towels, as well as a welcome pack for your first few days, including coffee, tea, herbal tea, machine tablets, shower gel and shampoo from CODAGE.

Unfortunately, we cannot accept pets on our premises.

Our sofas are convertible to provide a comfortable extra bed. Designed for everyday use, they feature 14 cm thick Bultex mattresses, providing a bed 160 cm wide by 195 cm long. The sofa unfolds easily with a pull handle, without the need to remove the cushions, keeping the space in the room clear. The sheet and comforter are already installed inside. The cushions are stored in the bedroom cupboard. If you need further instructions for unfolding the sofa, the procedure with pictures is available in the"Room Directory".

Each apartment is equipped with a main switch located near the front door. It enables you to turn all the lights in the apartment on or off, and must be in the "on" position for the electricity to work.

If, after activating the main switch, you are still unable to turn on the lights in your apartment, please contact us on +33 1 40 70 60 00 so that we can intervene quickly.

Most of our beds are Queen Size (160 x 200 cm), with a few exceptions in 160 x 190 cm at My Maison In Paris Montmartre and My Maison In Paris Sentier.

Some beds from My Maison In Paris Invalides are King Size (180 x 200 cm).

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All our apartments are equipped with televisions in the living rooms and bedrooms.

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All our apartments are equipped with air-conditioning and heating systems that you can control yourself using remote controls and wall-mounted control panels. For ecological reasons, heating is only activated during the cold season and air conditioning during the warm season. An instruction manual is available in the apartment. If necessary, you can also contact your hospitality manager.

We provide our apartments with a Marshall Bluetooth speaker for quality sound and a lifestyle that rocks.

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In the event of a problem, you can contact our emergency hotline on +33 1 40 70 60 00key 5, available from 7.30pm to 9am.

Our buildings have luggage storage systems at your disposal on the day of your arrival before 4pm (check-in time) and on the day of your departure after 11am (check-out time). Luggage lockers can be accessed via QR code or remote opening buttons, except at Sentier, which has no luggage lockers.

In this particular case, please contact your hospitality manager to find out how to proceed.

We'll be happy to book a cab for you. All you have to do is request it by e-mail, telephone or WhatsApp. To guarantee availability, we recommend that you let us know in advance.

Yes, you can order them either at the time of booking (room with breakfast), or as a supplement during your stay to vary the days and quantity.

It features a selection of freshly baked breads and viennoiseries from the best Parisian bakeries (Brigat' & The French Bastards), accompanied by fruit juice, jam and butter from Alain Milliat.

Price: €21 per person
Delivery: between 7:30 and 8:00 a.m.
Order: before 6 p.m. the day before

Our apartments are systematically cleaned thoroughly after each departure to ensure a spotless welcome. Daily cleaning is not included, but you're welcome to request it during your stay, whether it's full or in between. Simply let us know at least 48 hours in advance, and our hospitality managers will arrange it according to your availability (at extra cost).

We offer a number of additional services to make your stay even more enjoyable. These include light and hard cleaning options, with prices varying according to apartment category.
You can also take advantage of optional services such as champagne and flower orders, birthday packages, French cheese platters, welcome fridges and breakfast delivery.

You can find them HERE

Yes, we have several apartments in each category and for each capacity. Your accommodation will be allocated according to our booking schedule, the day before your arrival.

Our hospitality managers are on site from 9am to 6pm. So there's no one in the building at night, but our emergency line can be reached if necessary on +33 1 40 70 60 00 (dial 5).

This depends on the building you are staying in:

Unfortunately, there is no elevator at My Maison in Paris - Sentier.

At My Maison in Paris - Champ de Mars, an elevator is available from the second floor - so you'll have to walk up one floor.

At My Maison in Paris - Montmartre, Building 3 is equipped with an elevator, and Building 1 with a half-floor freight elevator.

For My Maison in Paris - Louvre and as well as My Maison In Paris - Invalides, elevators serve all floors, for optimum comfort (except for the Karaoke apartment atInvalides , which requires you to walk down one floor).

Don't hesitate to contact us if you have any specific requirements, and we'll do our best to offer you the most suitable apartment.

There is no daily cleaning service, but this, or simply an interim cleaning service, can be requested 48 hours in advance from our hospitality managers, at extra cost. The apartments are only cleaned intensively by our teams after each guest departure. If you require cleaning during your stay, please contact us 48 hours in advance, and it will be scheduled at your convenience during the day.

This depends on the building you are staying in:

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Unfortunately, there is no elevator at My Maison in Paris - Sentier.

At My Maison in Paris - Champ de Mars, an elevator is available from the second floor - so you'll have to walk up one floor.

At My Maison in Paris - Montmartre, Building 3 is equipped with an elevator, and Building 1 with a half-floor freight elevator.

For My Maison in Paris - Louvre and as well as My Maison In Paris - Invalides, elevators serve all floors, for optimum comfort (except for the Karaoke apartment atInvalides , which requires you to walk down one floor).

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Don't hesitate to contact us if you have any specific requirements, and we'll do our best to offer you the most suitable apartment.

Smoking is not permitted inside our apartments, not even at the window, nor in the interior common areas. However, ashtrays are available in the outdoor areas or at the entrances to our buildings, so that you can smoke comfortably in these designated areas.

Smoking in our apartments systematically results in the deposit being retainedMy Maison In Paris Sentier).

The police card is a legal requirement in France for foreign visitors. It enables us to comply with safety regulations and must be kept for six months. We thank you for your understanding and cooperation.

(In accordance with Articles R814-1 to R814-3)

It is essential to follow the instructions below.

Here's how to use the QR code to enter your apartment

1. Make sure your screen is bright enough for the reader to pick up the QR codes.

2. To make reading easier, we recommend presenting the 9 small QR codes on the screen, without zooming in. Although they are identical, several codes allow better detection than a single one.

3. Position your phone screen vertically at flash level, about 5-10 cm from the plate at the bottom.

4. Wait 2-3 seconds

5. When you see "Welcome" on the screen, it means the door is unlocked and you can enter!

If you're having trouble, it's probably because you're too close or not aiming at the turntable flash. Otherwise contact us by e-mail at contact@mymaisoninparis.comby phone on +33 1 40 70 60 00 or whatsapp during the day, or only by phone on +33 1 40 70 60 00 key 5 (emergency service) in the evening.

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A deposit of 300 euros is required only for stays at My Maison In Paris Sentier.
The other houses do not require a deposit.

The best price is guaranteed exclusively on our website, MyMaisonInParis.com. You won't find a better price anywhere else!

First of all, mymaisoninparis.com guarantees you the best rates among all apartment-hotel reservation sites.

Secondly, it's the most reliable way of receiving information about your access to the apartment.

Distribution sites don't always transfer your check-in information to you, nor do they give us the means to do so directly.

The deposit is a guarantee to cover possible damage such as loss of keys or failure to respect our rules of living. It will be returned to you within a few days of your departure, provided no damage has been noted. Smoking in our apartments will result in forfeiture of the deposit.

The deposit is returned on the day of your departure if all our rules and regulations have been respected and no breakages have occurred. Please note that smoking in our apartments will result in the deposit being retained.

In addition to the QR code, on the day of your arrival you'll also receive a link to remote door-opening buttons.

Press the corresponding button and the door will unlock.

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The French numbers for emergency situations are :

For theFire Brigade, dial 18

For SAMU (health emergency), dial 15

For the Police, dial 17